Every product in the shop is made to order by our printing partner Printful, after you place your order. This page explains what happens if something goes wrong or if you change your mind. It supplements our terms of sale.
Damaged, defective, misprinted or incorrect products
If your product arrives damaged, has a manufacturing or printing defect (colors, placement or a distorted print), or does not match your order, we offer you a free reshipment or a refund, whichever you prefer.
Email us at julie@peinturemarine.com within 30 days of delivery, with your order number and a clear photo of the product. If several items are affected, a single photo showing all of them is enough. You do not need to send the product back.
Lost or undelivered package
If tracking stops updating or your package does not arrive, email us within 30 days of the estimated delivery date. We will follow up with the carrier, then either reship your order free of charge or refund it.
Incorrect address or unclaimed package
Please check your address carefully before placing your order. If a package is returned to us because of an incorrect address or because it was not collected, it can be sent again, but the reshipping costs are at your expense.
Right of withdrawal
You have 14 days from delivery to withdraw from your purchase, under the conditions of Article 7 of our terms of sale. Please email us first at julie@peinturemarine.com and we will give you the return address. Please do not send anything back without telling us, because our manufacturer does not accept returns directly.
Return costs are at your expense, and the product must be returned in its original condition.
Refunds
Once your request is accepted, the refund is made to the payment method used for the order, within 14 days.
Contact us
For any question, email us at julie@peinturemarine.com with your order number.